Resumé

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A highly motivated and hard working IT professional with a strong interest in the IT industry. A fast learner, has a flexible approach, demonstrates innovation, dedication and commitment to all tasks undertaken.

Strengths

  • Works on own initiative
  • Strong team player
  • Dynamic approach
  • ‘Can-do’ attitude

Skills

Customer Service, Troubleshooting, Information Security, LAN/WAN Networking, Network Security, IT Asset Management, Pro-active monitoring, Incident management, Requests for change management.

Programming Languages: PHP, HTML, CSS, ASP, ASP.net, Perl, VB, mIRC (+ mySQL, Microsoft SQL)

Knowledge of the following systems/applications: (But not limited to)
  • Microsoft
    • Windows XP/Vista/7/8.1/10
    • Windows Server 2003/2008R2/2012R2
    • SQL Server 2008/2010/2014/2016
    • Active Directory Domain Services
    • Active Directory Group Policy
    • Exchange 2010/2013
    • Windows Deployment Services & MDT
    • Windows Server Update Services
    • Azure AD / Rights Management Services
    • Office 365, 2010, 2013, 2016, 2019
    • Lync/Skype for Business
    • Sharepoint
    • IIS
    • VisualStudio 2010/2013/2017
  • FreeBSD
  • Blackberry Enterprise Server (BES5)
  • mySQL + PHPmyAdmin
  • Mitel 5500
  • Avaya IP PBX & Office R5 Suite
  • VoicemailPRO
  • VirtualBox
  • CMS: WordPress, Joomla
  • Symantec MessageLabs
  • Clearswift PMM
  • McAfee EPO, Agent, VirusScan, EE
  • Checkpoint VPN, Firewall, FDE, MEPP, SmartConsole, SmartEndpoint, SmartLog
  • Lumension Endpoint Device Management and Encryption
  • Cisco AnyConnect, ScanSafe, Meraki
  • Veaam Backup
  • BackupExec
  • Apache WebServer
  • iPass
  • Dell Defender 2 Pass Authentication
  • TOPdesk
  • Avaya IP Office Manager
  • ManageEngine Asset Explorer
  • ManageEngine Password Manager Pro
  • Nagios Monitoring
  • SafeNet
  • MobilePASS
  • TopDESK
  • JIRA

Key Achievements:

Challenge: An audit required the organisation to create an asset inventory of all PCs and laptops.

Action: Developed an application to log asset tag numbers and create an inventory database.

Result: The creation of an asset inventory within a multi-national corporation containing 4000 PCs across 50 sites.

Challenge: Windows 7 end of life meant that the organisation would have to upgrade to keep within support.

Action: To implement deployment Systems for Windows 10.

Result: Created a new easier to manage thin-imaging MDT system for Windows 10 that has improved deployment speed by up to 50%

Work Experience

From – To Description
October 2016 – Current Service Desk Technician at Synectics Solutions


Synectics Solutions are a leading force in the provision of innovative data driven business solutions. For more than 20 years we have specialised in building complex data management and software products for well-known companies around the world.

Member of the IT Service Desk team, Providing IT support to employees and clients. Responsible to the IT Service Desk Team Leader for operational, incident and change management completing first line Desktop and Server service requests & maintenance whilst maintaining compliance and prioritising work according to Service Level Agreements.

Day-to-day work consists of prioritising tasks including those that are for VIP users or critical systems, maintaining a good level of customer service, event management and asset management. During my time at Synectics I have been involved in the project to implement Windows 10 and most recently the implementation of Microsoft SCCM for Workstations.

December 2014 – September 2016 PC Support Engineer at SEWS-E Sumitomo Electric Wiring Systems (Europe)


Working in the company’s Headquarters- A member of the Systems Infrastructure Team, responsible for day-to-day helpdesk calls. Supporting HQ; senior managers & directors of a €700million business. During my time at SEWS-E I also travelled to 3 sites around Europe.

Responsible to the IT Operations Manager for first line support initially, but I later was given responsibility for additional projects and locations. The job role entails; PC and server administration, weekly and quarterly backups & support of Intranet based applications. (Including minor development.)

During my time at SEWS-E I have been able to travel to Germany and Spain to provide IT support. I have also contributed to the development of the company’s in-house helpdesk application and monitoring systems.

My biggest achievement at SEWS-E is the creation and management of an asset inventory containing all the group’s PCs and laptops.

September 2014 – December 2014 Warehouse Operative for Staffline Group PLC at DHL Sainsbury’s Distribution Centre


Responsible to the Outbound line manager, Assembling and feeding in cages that are to have products placed into for shipping. Responsibilities included team work, working safely and checking work carefully.

Qualifications/Education

Qualification Date Achieved
Microsoft Certified Professional: Windows 7, Configuring (Exam 70-680) February 2015
Newcastle-Under-Lyme College

  • BTEC Level 3 in Music Technology – MERIT (MMP)
  • NCFE Level 1 Award in Demonstrating Enterprise Skills.
June 2014
GCSEs from NCHS (now known as Newcastle Academy)

  • GCSE Maths – A
  • GCSE Science (Double Award) – AB
  • GCSE English Language – B
  • GCSE English Literature – B
  • GCSE RE – B
  • GCSE Graphics – C
  • GCSE French – D
  • BTEC Level 2 Music – MERIT (MM)
  • Award In Digital Applications (IT) MERIT
June 2012

References available on request

Last updated: Oct 17, 2018 @ 8:29 pm